Refund policy

WHAT ARE PRINT ON DEMAND ITEMS?

Print on demand items are created at the time of the order and shipped out separately depending on the specific item. These items are non-returnable and non-refundable. If you receive the wrong item or it arrives damaged/severely misprinted, email midnightfantasycreation@gmail.com with descriptive pictures showing the problem and we will issue a re-print of the correct item. We cannot restock and resell these items so they are not eligible for refunds or returns.

 

Can I cancel my order?

The short answer is NO. We urge you to make certain that you have everything in your cart and triple check that your address is correct before placing your order.  The orders are processed very quickly and cannot be stopped once they are in processing at the warehouse, which means we are unable to cancel your order or alter it in any way once you place it.

If you absolutely must return your order, you'll need to wait until you get it. Once you receive your order, email us at midnightfantasycreation@gmail.com and we will assist you in returning and refunding your order. Please note that your order will be subject to a $5 restocking fee, and the original shipping costs will not be refunded. Only valid items can be returned (see Return Policy below).

 

Return Policy 

Please read the complete description of an item before purchasing and please double check that your shopping cart is correct before completing checkout.

Upon receiving your order, if you are missing an item or receive an incorrect, damaged, or misprinted item, please email  midnightfantasycration@gmail.com with a picture of any damaged or misprinted items and we will assist you in getting those items replaced.

Because of the nature of the following items, unless they arrive damaged or defective, we cannot refund or exchange the following items: 

  • Print on Demand/Custom/personalized items such as, but not limited to:
    • Phone Cases
    • Clothing
    • Notebooks
    • Mouse Pads/Desk Mats
    • Mugs
    • Keepsake Boxes
    • Tote Bags/Pouches
    • Blankets
    • Lamps
    • Pillows
    • Wall/Canvas Prints
  • Item(s) no longer wanted 
  • Digital downloads
  • Duplicate blind box items
  • Intimate items (for health/hygiene reasons)

If you believe your item is valid for a return/refund, please email midnightfantasycreaton@gmail.com.

 


Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at midnightfantasycreation@gmail.com.